Terms and Conditions

General Terms

Welcome to the dfs.co.uk website terms and conditions for use. These apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.

This site is owned and operated by DFS Trading Limited (“DFS, we, our, us”). Registered office: 1 Rockingham Way, Redhouse Interchange, Adwick-le-Street, Doncaster, DN6 7NA. Registered number 1735950 (England and Wales).

Amendments

We aim to constantly improve and develop the DFS website for the benefit of all our customers, to allow this process to take place, we may occasionally:

• modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or
• change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change.

If DFS is informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.

Damage to your computer

DFS makes every effort to ensure that this website is free from viruses or defects. However, due to the nature of the Internet, we cannot guarantee that your use of this website won’t affect your computer. DFS recommends that you purchase the right firewall and anti virus software to use this and other websites and screen out anything that may damage it. DFS shall not be liable in the very unlikely event that while using this website your computer equipment is damaged.

Accuracy of content

DFS take every care in the preparation of the content of this website. We ensure that prices and dimensions are correct at the time of publishing and all products have been fairly described. All prices are displayed inclusive of V.A.T. We make every effort to display the colour of the furniture as accurately as possible. But as colour reproduction depends on your computer’s monitor, we cannot guarantee that your monitor’s display of the colour is accurate to the actual product. To help ensure that you purchase the sofa colour of your choice we will endeavour to send out a sample swatch of your chosen colour.

Before you place an order

If you decide you would like to place an order with DFS by arranging for one of our personal shopping advisors to call you, please have the following information ready as it will help us process your order, however, we will be delighted to answer any queries you may have. Here are some of the most common questions for you to consider.

• Can access be gained easily for the furniture to be delivered? – are the doors wide enough, are there any awkward stairs, lift or passageways?
• Will the furniture fit in the room?
• Which range are you interested in?
• Which items from the range do you want to order? Please note that if you are thinking of buying extra items such as a footstool or chair at a later date, there may be a slight colour shade variance. It is therefore best to order all the furniture you require at the same time
• What colour would you like the furniture in?
• How would you like to pay for the furniture?

Acknowledgement & Acceptance of your order

If you place an order with a personal shopping advisor by phone, we will send all your paperwork by 1st class post to arrive within 5 working days.

The goods on this order will be made for you and to your specifications. It is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights are unaffected.

Processing your order and delivery dates

When placing a phone order with a personal shopping advisor by telephone we will say how long we expect (in weeks) it will take for your furniture order to be made and sent to your nearest DFS store for delivery. Occasionally, the manufacture of your furniture may be delayed through circumstances beyond our control. We will, of course, make every effort to keep you informed. If you choose to pay by one of the interest free credit options the approximate delivery time will start once the personal shopping advisor has received your signed finance documents and sales contract, so please, return this paperwork as soon as possible.

Delivery & Installation

A small charge of £25 is made for our delivery and installation service for deliveries made in mainland UK and Northern Ireland, within a 50 mile radius of any DFS store. If you wish your order to be delivered outside the 50 mile radius we will be happy to provide you with a personal delivery and installation quotation. e.g. Republic of Ireland, Channel Islands, etc.

Once your furniture has been delivered to the store nearest to you, they will ring to arrange your delivery. Where possible we will deliver within 2 working days as we are unable to store your furniture.

On Delivery

On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared. Our delivery team will unpack your furniture, install it in the room of your choice and remove all packing materials from your home and recycle wherever possible. Please inspect your furniture carefully before signing for it and pay any outstanding balances where applicable. Unfortunately, we are not able to take away your old furniture.

Exchange Policy

All dfs products sold through the Internet are hand made to the customer’s specification; The Internet sales team do not sell from stock. Therefore any products sold through the Internet sales team cannot be returned or exchanged, unless faulty. Your statutory rights are unaffected.

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensors. You are permitted to use this material only as expressly authorised by DFS.You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Miscellaneous Provisions

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract. Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.

DFS shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.